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Customer Service

This Business News Daily article, written by Nicole Fallon, discusses how businesses should handle customer complaints. While this information seems like common sense, many businesses fail to follow these steps. Does your business handle customer complaints using these steps? If not, how does your business handle them?

4 Steps for Handling a Customer Service Crisis

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Steve

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This AmEx Open Forum article, written by Sean Blanda, discusses Amazon’s “Customer First” process. Interesting read. This has definitely worked for Amazon. Do you use this philosophy?

Amazon’s Key to Success? Planning Backward

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Steve