Tag Archives: customer focus

This Business News Daily article, written by Nicole Fallon, discusses how businesses should handle customer complaints. While this information seems like common sense, many businesses fail to follow these steps. Does your business handle customer complaints using these steps? If not, how does your business handle them?

4 Steps for Handling a Customer Service Crisis

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This YFS Magazine article, written by Aaron Hollobaugh, provides small business owners 5 tips for determining the proper platform for your business. There are many forms of social media on the web. Are you using social media effectively for your small business?


5 Practical Social Media Tips for Small Businesses


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Excellent information on using social media for your small business written by Andrea Britton. Excellent read!

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If you are an SME or Startups that knows or understands the importance of social and digital communications within your business, then read on.  This is an outline of the directions you should take to keep social at the heart of your journey and be a successful sociable business.

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This Business News Daily article, written by Jeanette Mulvey, discusses how companies need to change. The example provided discusses how Microsoft’s focus on the Window OS and the PC has hurt the company with mobile devices. Interesting read.

 Is your organization focused on its current product or developing new products?

Learning From Microsoft: When Too Much Focus Is a Bad Thing

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